Frequently asked questions
The SIM card isn’t working?
Are Seed Alarm’s sensors compatible with other alarm systems?
Sorry, no, wireless codes vary for different alarm systems from different manufacturers.
I didn’t arm the alarm system, why is my alarm going off?
Under emergency situations such as, pressing the panic button, smoke detection, and water detection your alarm can be set off whether or not your base station is armed.
What is entry and exit delay?
Entry delay is the length time you can disarm the system without triggering sensors after entering home. Exit delay is the length of time you can leave your home before the system arms.
How many zones does Seed Alarm’s system support?
The system supports 32pcs wireless sensors, one sensor one zone, totally 32 zones. The first connected accessories is in zone 1, the second is in zone 2, and so on.
What is the minimum order?
For custom packages, the minimum order is two products.
What is the return policy?
How much does shipping cost?
Why is my PIR sensor not working?
Why is the PIR motion sensor triggering false alarms?
When installing your PIR sensor ensure that it’s not placed near a window, oven, air conditioner, or any other home appliance that opens. Please adjust the PIR motions sensor at an angle to avoid false alarms triggered by your pets.
I lost one of my sensors. Do I need to clear all accessories and pair them again for the new sensor?
Yes, for safety, it is highly recommended to clear and pair all accessories again.
I broke one of my sensors. Do I need to clear all accessories and pair them again for the new sensor?
No, the new sensor can be added in sequence.
How can I distinguish my different sensors?
Why can’t I disarm my solar powered alarm through SMS?
Make sure your SIM card has sufficient memory and your device is not in low battery mode. Your solar powered alarm will automatically go in power-saving mode if your bas station is under 40%. Setup by SMS and free phone calls will not work when your device is in power saving mode.
Why does my GSM Alarm Host keep flashing?
The Base Station is searching for a network. After connecting to a GSM network the flashing will stop.